{"id":3333,"date":"2026-02-16T02:21:39","date_gmt":"2026-02-15T23:21:39","guid":{"rendered":"https:\/\/aesinn.com\/?page_id=3333"},"modified":"2026-09-06T12:34:08","modified_gmt":"2026-09-06T09:34:08","slug":"sikayet-ve-itirazlar","status":"publish","type":"page","link":"https:\/\/aesinn.com\/en\/kurumsal\/sikayet-ve-itirazlar\/","title":{"rendered":"Complaints and Appeals"},"content":{"rendered":"<style>.kb-row-layout-id3333_206f30-bb > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3333_206f30-bb > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3333_206f30-bb > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-5xl, 10rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id3333_206f30-bb > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3333_206f30-bb > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3333_206f30-bb > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3333_206f30-bb alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col{display:flex;}.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col,.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col:before{border-top-left-radius:6px;border-top-right-radius:6px;border-bottom-right-radius:6px;border-bottom-left-radius:6px;}.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column3333_e0c57c-c4{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3333_e0c57c-c4{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3333_e0c57c-c4{position:relative;}.kadence-column3333_e0c57c-c4, .kt-inside-inner-col > .kadence-column3333_e0c57c-c4:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column3333_e0c57c-c4{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3333_e0c57c-c4{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column3333_e0c57c-c4{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3333_e0c57c-c4{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3333_e0c57c-c4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3333_e0c57c-c4 inner-column-1 relative\"><div class=\"kt-inside-inner-col\"><style>.kadence-column3333_2eabe4-2a > .kt-inside-inner-col,.kadence-column3333_2eabe4-2a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3333_2eabe4-2a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3333_2eabe4-2a > .kt-inside-inner-col{flex-direction:column;}.kadence-column3333_2eabe4-2a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3333_2eabe4-2a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3333_2eabe4-2a{position:relative;}@media all and (max-width: 1024px){.kadence-column3333_2eabe4-2a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3333_2eabe4-2a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3333_2eabe4-2a inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-3333_2b0607-1f .kt-block-spacer{height:10px;}.wp-block-kadence-spacer.kt-block-spacer-3333_2b0607-1f .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette1, #3182CE);width:20%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer alignnone kt-block-spacer-3333_2b0607-1f\"><div class=\"kt-block-spacer kt-block-spacer-halign-left\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3333_728923-0d, .wp-block-kadence-advancedheading.kt-adv-heading3333_728923-0d[data-kb-block=\"kb-adv-heading3333_728923-0d\"]{margin-top:var(--global-kb-spacing-sm, 1.5rem);text-align:left;font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.2;font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading3333_728923-0d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3333_728923-0d[data-kb-block=\"kb-adv-heading3333_728923-0d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3333_728923-0d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3333_728923-0d[data-kb-block=\"kb-adv-heading3333_728923-0d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading3333_728923-0d, .wp-block-kadence-advancedheading.kt-adv-heading3333_728923-0d[data-kb-block=\"kb-adv-heading3333_728923-0d\"]{font-size:36px;}}<\/style>\n<h1 class=\"kt-adv-heading3333_728923-0d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3333_728923-0d\">\u015eikayet ve \u0130tirazlar<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3333_8d627f-9c, .wp-block-kadence-advancedheading.kt-adv-heading3333_8d627f-9c[data-kb-block=\"kb-adv-heading3333_8d627f-9c\"]{text-align:left;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3333_8d627f-9c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3333_8d627f-9c[data-kb-block=\"kb-adv-heading3333_8d627f-9c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3333_8d627f-9c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3333_8d627f-9c[data-kb-block=\"kb-adv-heading3333_8d627f-9c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading3333_8d627f-9c wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color\" data-kb-block=\"kb-adv-heading3333_8d627f-9c\">A\u015fa\u011f\u0131daki form ile birlikte \u0130leti\u015fim sayfam\u0131zdaki formunu da \u015fikayetleriniz i\u00e7in kullanabilirsiniz.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns3333_01af16-43{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns3333_01af16-43 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns3333_01af16-43\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn3333_8b5ffa-cd.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn3333_8b5ffa-cd.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn3333_8b5ffa-cd.kb-button:focus{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn3333_8b5ffa-cd.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn3333_8b5ffa-cd.kb-button:focus{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn3333_8b5ffa-cd.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn3333_8b5ffa-cd.kb-button:focus{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn3333_8b5ffa-cd kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/aesinn.com\/wp-content\/uploads\/EFR.028-Sikayet-Itiraz-Basvuru-Formu-00.doc\"><span class=\"kt-btn-inner-text\">EFR.028 \u015eikayet \u0130tiraz Ba\u015fvuru Formu (00)<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-ic_document kt-btn-icon-side-right\"><svg viewBox=\"0 0 8 8\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M0 0v8h7v-4h-4v-4h-3zm4 0v3h3l-3-3zm-3 2h1v1h-1v-1zm0 2h1v1h-1v-1zm0 2h4v1h-4v-1z\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u015eikayet ve \u0130tirazlar\u0131n\u0131z\u0131n nas\u0131l y\u00f6netildi\u011fini  <a href=\"https:\/\/aesinn.com\/wp-content\/uploads\/EPR.014-Sikayet-ve-Itiraz-Proseduru-02.pdf\" title=\"\">EPR.014 \u015eikayet ve \u0130tiraz Prosed\u00fcr\u00fc (02)<\/a>prosed\u00fcrden \u00f6\u011frenebilirsiniz.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column3333_27c8a6-4b > .kt-inside-inner-col,.kadence-column3333_27c8a6-4b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3333_27c8a6-4b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3333_27c8a6-4b > .kt-inside-inner-col{flex-direction:column;}.kadence-column3333_27c8a6-4b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3333_27c8a6-4b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3333_27c8a6-4b{position:relative;}@media all and (max-width: 1024px){.kadence-column3333_27c8a6-4b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3333_27c8a6-4b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3333_27c8a6-4b\"><div class=\"kt-inside-inner-col\"><style>.kadence-column3333_7599fa-fa > .kt-inside-inner-col,.kadence-column3333_7599fa-fa > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3333_7599fa-fa > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3333_7599fa-fa > .kt-inside-inner-col{flex-direction:column;}.kadence-column3333_7599fa-fa > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3333_7599fa-fa > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3333_7599fa-fa{position:relative;}.kadence-column3333_7599fa-fa, .kt-inside-inner-col > .kadence-column3333_7599fa-fa:not(.specificity){margin-top:50px;margin-right:50px;}@media all and (max-width: 1024px){.kadence-column3333_7599fa-fa > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3333_7599fa-fa > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3333_7599fa-fa\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-image.kb-image3333_5def60-34:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-top:-50px;margin-right:-50px;margin-bottom:0px;}.kb-image3333_5def60-34:not(.kb-image-is-ratio-size) .kb-img, .kb-image3333_5def60-34.kb-image-is-ratio-size{padding-bottom:50px;padding-left:50px;}.kb-image3333_5def60-34 .kb-image-has-overlay:after{opacity:0.3;}.kb-image3333_5def60-34 img.kb-img, .kb-image3333_5def60-34 .kb-img img{object-position:100% 53%;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image3333_5def60-34 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/aesinn.com\/wp-content\/uploads\/cropped-aes-favicon.png\" alt=\"\" class=\"kb-img wp-image-22\" srcset=\"https:\/\/aesinn.com\/wp-content\/uploads\/cropped-aes-favicon.png 512w, https:\/\/aesinn.com\/wp-content\/uploads\/cropped-aes-favicon-300x300.png 300w, https:\/\/aesinn.com\/wp-content\/uploads\/cropped-aes-favicon-150x150.png 150w, https:\/\/aesinn.com\/wp-content\/uploads\/cropped-aes-favicon-270x270.png 270w, https:\/\/aesinn.com\/wp-content\/uploads\/cropped-aes-favicon-192x192.png 192w, https:\/\/aesinn.com\/wp-content\/uploads\/cropped-aes-favicon-180x180.png 180w, https:\/\/aesinn.com\/wp-content\/uploads\/cropped-aes-favicon-32x32.png 32w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u015eikayet ve \u0130tiraz S\u00fcrecimiz<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AES Innovation olarak, muayene ve \u00f6l\u00e7\u00fcm faaliyetlerimize ili\u015fkin olarak kurulu\u015flardan veya ilgili taraflardan gelen her t\u00fcrl\u00fc \u015fikayet, anla\u015fmazl\u0131k ve itiraz\u0131 tarafs\u0131z, gizli ve izlenebilir bir s\u00fcre\u00e7le de\u011ferlendiririz. Bu s\u00fcre\u00e7, akreditasyon gerekliliklerimiz (TS EN ISO\/IEC 17020) do\u011frultusunda tan\u0131mlanm\u0131\u015f <strong>\u015eikayet ve \u0130tiraz Prosed\u00fcr\u00fc<\/strong>&#8216;m\u00fcze dayan\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u015eikayet ve \u0130tiraz Nedir?<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u015eikayet:<\/strong> Ba\u015fvurunun al\u0131nmas\u0131ndan muayene raporunun verilmesine kadar t\u00fcm a\u015famalarda; politikalar\u0131m\u0131z, prosed\u00fcrlerimiz, faaliyetlerimiz, performans\u0131m\u0131z veya personelimiz hakk\u0131nda yap\u0131lan yaz\u0131l\u0131 ya da s\u00f6zl\u00fc memnuniyetsizlik beyanlar\u0131d\u0131r.<\/li><li><strong>\u0130tiraz:<\/strong> Muayene kararlar\u0131m\u0131z\u0131n ilgili taraflarca kabul edilmemesi durumudur.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Nas\u0131l Ba\u015fvurabilirsiniz?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u015eikayet ve itirazlar\u0131n\u0131z\u0131 <strong>\u015eikayet ve \u0130tiraz Ba\u015fvuru Formu<\/strong> arac\u0131l\u0131\u011f\u0131yla yaz\u0131l\u0131 veya s\u00f6zl\u00fc olarak ya da web sitemiz \u00fczerinden iletebilirsiniz. Ba\u015fvurunuzun sa\u011fl\u0131kl\u0131 de\u011ferlendirilebilmesi i\u00e7in ba\u015fvuru sahibinin ileti\u015fim bilgilerinin ve yeterli \u00f6n bilginin payla\u015f\u0131lmas\u0131 \u00f6nemlidir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">De\u011ferlendirme S\u00fcreci<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Gelen t\u00fcm \u015fikayet ve itirazlar kay\u0131t alt\u0131na al\u0131narak Y\u00f6netim Temsilcisi&#8217;ne iletilir ve izleme listesine i\u015flenir. Y\u00f6netim Temsilcisi, ba\u015fvurunun muayene faaliyetlerimizle ilgili olup olmad\u0131\u011f\u0131n\u0131 teyit eder; ilgili t\u00fcm a\u015famalar\u0131 geriye d\u00f6n\u00fck izlenebilir bi\u00e7imde kay\u0131t alt\u0131na al\u0131r ve Genel M\u00fcd\u00fcr&#8217;e bildirir. Genel M\u00fcd\u00fcr ve Y\u00f6netim Temsilcisi, ilgili taraflarla g\u00f6r\u00fc\u015ferek de\u011ferlendirmeyi y\u00fcr\u00fct\u00fcr ve sonu\u00e7 ile gerekiyorsa y\u00fcr\u00fct\u00fclecek d\u00fczeltici faaliyetler hakk\u0131nda ba\u015fvuru sahibine <strong>yaz\u0131l\u0131 olarak<\/strong> bilgi verir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">De\u011ferlendirme S\u00fcreleri ve Taahh\u00fctlerimiz<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ba\u015fvurunuzun her a\u015famas\u0131nda \u00f6ng\u00f6r\u00fclebilir bir s\u00fcre\u00e7 y\u00fcr\u00fct\u00fcr\u00fcz. \u015eikayet ve itirazlar\u0131n ele al\u0131nmas\u0131na ili\u015fkin temel s\u00fcre taahh\u00fctlerimiz a\u015fa\u011f\u0131daki gibidir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bildirim:<\/strong> \u015eikayetinizi ald\u0131\u011f\u0131m\u0131zda, g\u00f6r\u00fc\u015f\u00fcn\u00fcz\u00fcn onaylanmas\u0131 ve sonraki ad\u0131mlar hakk\u0131nda sizi <strong>10 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7inde bilgilendiririz.<\/li>\n\n\n\n<li><strong>Sonu\u00e7land\u0131rma:<\/strong> \u015eikayetler genel olarak en ge\u00e7 <strong>30 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7inde sonu\u00e7land\u0131r\u0131l\u0131r.<\/li>\n\n\n\n<li><strong>Ofis\/hizmet s\u00fcre\u00e7leriyle ilgili \u015fikayetler<\/strong> (ileti\u015fim, teklif veya rapor g\u00f6nderim s\u00fcresi vb.) en ge\u00e7 <strong>5 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7inde sonu\u00e7land\u0131r\u0131l\u0131r ve tekrar\u0131n\u0131 \u00f6nlemek i\u00e7in d\u00fczeltici faaliyet ba\u015flat\u0131l\u0131r.<\/li>\n\n\n\n<li><strong>\u0130tirazlar<\/strong> i\u00e7in karar, ilgili taraflarla de\u011ferlendirme yap\u0131larak <strong>5 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7inde verilir ve gerek\u00e7eleriyle birlikte yaz\u0131l\u0131 olarak bildirilir.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Bir topluluk veya meslek \u00f6rg\u00fct\u00fc gibi bir grup ad\u0131na yap\u0131lan ba\u015fvurularda, s\u00fcreci sa\u011fl\u0131kl\u0131 y\u00fcr\u00fctebilmek i\u00e7in en az bir irtibat ki\u015fisinin belirtilmesi gerekir. \u0130simsiz ba\u015fvurular da bir risk de\u011ferlendirmesine tabi tutulur; ancak yeterli \u00f6n bilgi veya kan\u0131t payla\u015f\u0131lmad\u0131\u011f\u0131nda ara\u015ft\u0131rma y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc do\u011fmayabilir. S\u00fcre\u00e7te tarafs\u0131zl\u0131\u011f\u0131 korumak amac\u0131yla, son iki y\u0131l i\u00e7inde ba\u015fvuru sahibi kurulu\u015fta \u00e7al\u0131\u015fm\u0131\u015f bir personel o ba\u015fvurunun de\u011ferlendirmesinde yer almaz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130lkelerimiz<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Tarafs\u0131zl\u0131k:<\/strong> \u015eikayet ve itirazlar\u0131n kabul\u00fc, soru\u015fturulmas\u0131 ve karara ba\u011flanmas\u0131, ba\u015fvuru sahibine kar\u015f\u0131 hi\u00e7bir ayr\u0131mc\u0131 faaliyetle sonu\u00e7lanmaz.<\/li><li><strong>Gizlilik:<\/strong> Ba\u015fvuru sahibi izin vermedik\u00e7e veya bilgiler kamuya a\u00e7\u0131k hale getirilmedik\u00e7e ba\u015fvuru sahibinin gizlili\u011fi korunur.<\/li><li><strong>S\u00fcrekli iyile\u015ftirme:<\/strong> Her ba\u015fvuru, kontrol ve muayene s\u00fcre\u00e7lerimizin geriye d\u00f6n\u00fck g\u00f6zden ge\u00e7irilmesi ve iyile\u015ftirilmesi i\u00e7in de\u011ferli bir veri kayna\u011f\u0131d\u0131r.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u015eikayet veya itiraz\u0131n\u0131z i\u00e7in bizimle <a href=\"https:\/\/aesinn.com\/iletisim\/\">ileti\u015fime ge\u00e7ebilirsiniz<\/a>.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>\u015eikayet ve \u0130tirazlar A\u015fa\u011f\u0131daki form ile birlikte \u0130leti\u015fim sayfam\u0131zdaki formunu da \u015fikayetleriniz i\u00e7in kullanabilirsiniz. \u015eikayet ve \u0130tirazlar\u0131n\u0131z\u0131n nas\u0131l y\u00f6netildi\u011fini EPR.014 \u015eikayet ve \u0130tiraz Prosed\u00fcr\u00fc (02)prosed\u00fcrden \u00f6\u011frenebilirsiniz. \u015eikayet ve \u0130tiraz S\u00fcrecimiz AES Innovation olarak, muayene ve \u00f6l\u00e7\u00fcm faaliyetlerimize ili\u015fkin olarak kurulu\u015flardan veya ilgili taraflardan gelen her t\u00fcrl\u00fc \u015fikayet, anla\u015fmazl\u0131k ve itiraz\u0131 tarafs\u0131z, gizli ve izlenebilir bir&#8230;<\/p>","protected":false},"author":1,"featured_media":2568,"parent":3368,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","slim_seo":{"description":"Submit your complaints, learn about the EPR.014 procedure, and apply now.","title":"\u015eikayet ve \u0130tirazlar - AES Innovation"},"_pplb_hide_from_list":false,"footnotes":""},"class_list":["post-3333","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":["https:\/\/aesinn.com\/wp-content\/uploads\/aes-thumbnail.png",768,768,false],"author_info":{"display_name":"Emre Metin","author_link":"https:\/\/aesinn.com\/en\/author\/yonetim\/"},"comment_info":"","_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/aesinn.com\/en\/wp-json\/wp\/v2\/pages\/3333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aesinn.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aesinn.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aesinn.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aesinn.com\/en\/wp-json\/wp\/v2\/comments?post=3333"}],"version-history":[{"count":3,"href":"https:\/\/aesinn.com\/en\/wp-json\/wp\/v2\/pages\/3333\/revisions"}],"predecessor-version":[{"id":6093,"href":"https:\/\/aesinn.com\/en\/wp-json\/wp\/v2\/pages\/3333\/revisions\/6093"}],"up":[{"embeddable":true,"href":"https:\/\/aesinn.com\/en\/wp-json\/wp\/v2\/pages\/3368"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aesinn.com\/en\/wp-json\/wp\/v2\/media\/2568"}],"wp:attachment":[{"href":"https:\/\/aesinn.com\/en\/wp-json\/wp\/v2\/media?parent=3333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}